Privacy Policy

Last updated: 31 August 2026

A2N2 Pty Ltd trading as OSHONIC (ACN 675 108 479) ("OSHONIC", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose and protect personal information when you visit oshonic.com.au, purchase from us, contact us or otherwise interact with OSHONIC.

1. Information we collect

Depending on how you interact with us, we may collect information including your name, email address, phone number, billing and delivery address, order and product information, account details, communications with us, and preferences you choose to provide.

Payment information is processed through Shopify and relevant payment providers. OSHONIC does not need to store your full payment-card details to process normal online transactions.

When you use our website, technical information may also be collected automatically, such as IP address, browser and device information, pages viewed, referring pages, approximate location and cookie or similar technology data.

2. How we use information

We may use personal information to:

• process and fulfil orders, deliveries and collections;
• provide product, compatibility, installation and customer support;
• manage returns, refunds and warranty enquiries;
• communicate with you about orders or enquiries;
• maintain, secure and improve our website and services;
• prevent fraud and misuse;
• meet legal, tax, accounting and regulatory obligations; and
• send marketing communications where permitted and in accordance with your preferences.

3. Disclosure to service providers

We may share information with service providers where reasonably necessary to operate OSHONIC, including Shopify, payment processors, delivery and logistics providers, website and IT providers, professional advisers, customer-service providers, and analytics or advertising providers where those services are enabled.

These providers may process information in Australia or overseas. Their handling of information is also subject to their own privacy practices and applicable law.

4. Shopify

Our online store is hosted on Shopify. Shopify processes information required to operate the storefront, cart, checkout, customer accounts and related ecommerce functions. You can review Shopify's own privacy information for further details about how Shopify processes data.

5. Data retention

We retain personal information for as long as reasonably required for the purposes described in this policy and to meet legal, accounting, tax, warranty, fraud-prevention and record-keeping obligations. Information that is no longer required may be deleted, de-identified or securely retained where the law permits or requires it.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information. We may need to verify your identity before responding and may refuse or limit access where permitted by law.

8. Marketing communications

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Transactional communications relating to orders, support or account activity may still be sent where necessary.

9. Cookies and similar technologies

Our website uses cookies and similar technologies for essential ecommerce functions and may also use analytics, personalisation or advertising technologies where those services are enabled and permitted. Please see our Cookie Policy for more information.

10. Overseas disclosure

Some service providers may store or process information outside Australia, including in jurisdictions where Shopify or other technology and service providers operate. We take reasonable steps appropriate to the circumstances when using third-party providers.

11. Third-party links

Our website may contain links to third-party websites. OSHONIC is not responsible for the privacy practices or content of those third-party sites.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. The current version will be published on this page with the updated date.

13. Contact us

A2N2 Pty Ltd trading as OSHONIC
ACN 675 108 479
Khosh Business Centre, Unit 3/543 Cooper Street, Epping VIC 3076, Australia
Email: hello@oshonic.com.au
Phone: 0485 695 300

If you have a privacy question, request or complaint, contact us using the details above. We will consider and respond to privacy enquiries within a reasonable timeframe.

This policy is intended to explain OSHONIC's privacy practices and does not limit any rights you may have under applicable Australian law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.