Pre-purchase compatibility
Check product format, bathroom or kitchen fit, site conditions and the requirements that matter before you order.
Product Support & Documentation
Support before purchase and installation
Product compatibility, site conditions and installation requirements vary by model and project. Before ordering, review the product page and confirm the required plumbing, electrical, space and service provisions with appropriately licensed trades.
Request current documents
Use the OSHONIC contact form to request the current installation instructions, user manual, technical information or compliance documents for the specific product you are considering. Include the commercial product name and, where available, the technical model reference shown on the product page.
Product & installation support
Plan the product before the installation.
Use this centre for pre-purchase compatibility, installation planning, product documents and after-sales support. Product requirements vary by model, so confirm the relevant site conditions and current documents before installation.
Ask a product question →
Installation planning
Use the product page and current model documents to brief appropriately licensed trades before work begins.
Manuals & technical documents
Relevant product pages surface current installation manuals, product guides and technical documents where they are available.
After-sales & troubleshooting
If a product needs support, have your proof of purchase, product details and clear photos or video ready so the issue can be assessed efficiently.
Before installation
Give your trades the right information early.
Confirm the exact product model, current installation drawing, water and waste arrangement, electrical requirements where applicable, clearances and any concealed-cistern or carrier requirements. Installation should be assessed and completed by appropriately licensed trades where required.
Prefer email?Include the product name and the installation question you need answered.
hello@oshonic.com.au