Warranty

This warranty applies to all OSHONIC products purchased directly from oshonic.com.au. It operates alongside and does not limit your rights under the Australian Consumer Law.

Warranty Periods

Product Family	Warranty Period	Coverage
Aura Series smart toilets	As stated on product page	Manufacturing defects
Earth Series standard toilets	As stated on product page	Manufacturing defects
Smart Bidets (Essence & Oasis)	As stated on product page	Manufacturing defects
Water Systems (Element 2 & Element 4)	As stated on product page	Manufacturing defects

Warranty periods commence from the original invoice date and are confirmed on your invoice. Retain your proof of purchase — it is required for all warranty claims.

Who Is Covered

This warranty is valid for the original purchaser only, as identified on the original invoice. It is non-transferable.

What the Warranty Covers

Under normal residential use and following correct licensed installation, this warranty covers genuine manufacturing defects in materials and workmanship that were present at the time of manufacture and that manifest during the applicable warranty period.

What the Warranty Does Not Cover

• Damage resulting from incorrect or unlicensed installation
• Damage caused by water pressure outside the specified operating range
• Damage from use with incompatible water supply or waste configurations
• Physical damage from misuse, mishandling, or accidental impact
• Normal wear of consumable components (filters, nozzles, seals) beyond expected service life
• Damage from failure to maintain the product in accordance with the product guide
• Commercial use where residential warranty only is stated
• Products modified or repaired by any party other than OSHONIC or an authorised representative

Installation Requirement

All OSHONIC plumbing products must be installed by a licensed plumber in accordance with applicable Australian plumbing standards and the product installation documentation. Warranty claims may be assessed against installation compliance as part of the claims process.

How to Make a Warranty Claim

Email hello@oshonic.com.au — Subject: Warranty Claim – Order #[Your Order Number]

Include: full name, contact number, order number, proof of purchase, product model, installation date, date defect was first noticed, written description of the defect, and clear photographs from multiple angles. Where relevant, include confirmation of licensed installation.

Our team will acknowledge your claim and advise next steps. Many claims are assessed and resolved from photographic evidence without requiring physical inspection.

Remedy

Where a genuine manufacturing fault is confirmed, OSHONIC will provide a remedy in accordance with the Australian Consumer Law. For a major failure, you may choose between a replacement or a full refund. For a minor failure, OSHONIC will determine whether repair or replacement is appropriate.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any reasonably foreseeable loss or damage. Nothing in this warranty limits any right that cannot be excluded or limited by law.

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Warranty claims: hello@oshonic.com.au — Subject: Warranty Claim – [Order Number]
OSHONIC · Khosh Business Centre · Unit 3/543 Cooper Street · Epping VIC 3076