Returns & Refunds

This policy applies to all OSHONIC products purchased directly from oshonic.com.au. Your rights under the Australian Consumer Law are not excluded or limited by this policy.

Change of Mind

OSHONIC does not accept change-of-mind returns. We strongly recommend reviewing all product specifications, installation documentation, and compatibility requirements before placing your order. Product pages include full technical documentation to support pre-purchase planning.

If you have questions about product suitability before ordering, contact us before purchasing.

Cancellations Before Dispatch

Where a cancellation request is received in writing before your order has been dispatched, we will assess the request on a case-by-case basis. To request a cancellation, email hello@oshonic.com.au with your order number as soon as possible.

Where a cancellation is approved, a cancellation and handling fee may apply. This will be communicated to you in writing before processing.

Once an order has been dispatched, cancellation is not available.

Transit Damage — 72-Hour Notification Required

If your order arrives with visible physical damage caused during freight transit, you must notify us within 72 hours of delivery. Damage must be noted on the delivery receipt at the time of delivery before the driver departs.

To report transit damage, email hello@oshonic.com.au within 72 hours with your order number, delivery date, photographs of the damage from multiple angles, and a copy of the delivery receipt noting the damage.

Claims for transit damage reported after 72 hours cannot be accepted.

Manufacturing Defects

OSHONIC supports claims for genuine manufacturing defects — defects in materials or workmanship present at the time of manufacture. All products are quality-checked before dispatch.

Reporting a Defect

Email hello@oshonic.com.au — Subject: Defect Claim – Order #[Your Order Number]

Include: full name, contact number, order number, proof of purchase, product model, date defect was first noticed, written description of the defect, and clear photographs from multiple angles.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy operates alongside and does not limit any right you have under the Australian Consumer Law.

---

Contact: hello@oshonic.com.au | 0485 695 300
OSHONIC · Khosh Business Centre · Unit 3/543 Cooper Street · Epping VIC 3076