Frequently Asked Questions

Where is OSHONIC located?

OSHONIC is based at Khosh Business Centre, Unit 3/543 Cooper Street, Epping VIC 3076. We are an online store with collection available by appointment from Epping. Entry is via the Caltex service lane on Cooper Street.

What products does OSHONIC sell?

OSHONIC offers four product families: Aura Series smart toilets, Earth Series standard toilets, Essence and Oasis smart bidets, and Element water systems. Use the Find Your OSHONIC guide to identify the right product for your project.

Do I need a licensed plumber to install OSHONIC products?

Yes. All OSHONIC plumbing products require installation by a licensed plumber in accordance with applicable Australian plumbing standards. Installation documentation is available on each product page. Review it before purchasing to confirm compatibility with your existing configuration.

Where can I find installation and technical documentation?

Installation guides, product guides, and technical documents are available directly on each product page under the Product Support section. You can also visit the Product Support page.

Can I view products before purchasing?

OSHONIC products are sold online. If you have pre-purchase questions about a specific product, compatibility, or installation requirements, contact us before ordering and we will assist.

How is delivery arranged?

After placing your order, OSHONIC will contact you to confirm delivery arrangements, access requirements, and any applicable delivery charge before dispatch. See the Delivery & Collection page for full details.

Is collection available?

Yes. Collection by appointment is available from our Epping facility. Collection arrangements are confirmed after your order is placed.

What is your returns policy?

OSHONIC does not accept change-of-mind returns. Claims for manufacturing defects and transit damage are supported in accordance with the Australian Consumer Law. See the full Returns & Refunds policy for details.

What warranty applies to OSHONIC products?

Warranty periods vary by product and are confirmed on your invoice and the relevant product page. All warranties operate alongside your rights under the Australian Consumer Law. See the Warranty page for full details.

How do I contact OSHONIC?

Phone: 0485 695 300
Email: hello@oshonic.com.au
Or use the Contact page and include your product family or model and any relevant project details.

What water pressure and supply do OSHONIC products require?

Operating requirements vary by product. Full specifications including water pressure range, supply connections, and waste configurations are listed on each product page. Confirm compatibility before ordering.

Are OSHONIC products compliant with Australian standards?

Compliance references are included in product documentation available on each product page. If you have specific compliance questions for your project, contact us with your model and installation context.