Privacy policy

Here is the full custom Privacy Policy — copy and paste this into the Privacy Policy field in Settings → Legal, replacing the current automated one:

Effective Date: 8 February 2026 Last Updated: 16 April 2026

This Privacy Policy describes how A2N2 Pty Ltd T/A OSHONIC (ACN 675 108 479) ("Oshonic", "we", "us", "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from oshonic.com.au ("the Website"), or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Website, you acknowledge that you have read and understood this Policy.

1. Who We Are

A2N2 Pty Ltd T/A OSHONIC ACN 675 108 479
Enter via the Caltex Service Station lane on, Khosh Business Centre, Unit 3/543 Cooper St, Epping VIC 3076, Australia

Our Website is hosted and powered by Shopify Inc. References to "Shopify" in this Policy refer to the platform provider.

2. Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

  • Contact details — name, address, phone number, email address
  • Financial information — payment card details, transaction information (processed securely via Shopify Payments or other payment providers; we do not store card numbers)
  • Account information — username, password, preferences
  • Transaction information — products viewed, purchased, returned, or exchanged
  • Communications — enquiries, support requests, trade account applications
  • Device and usage information — IP address, browser type, pages visited, referring URLs

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, submit an enquiry, or contact us
  • Automatically through the Website via cookies and similar technologies
  • From third-party service providers (e.g. payment processors, freight carriers, marketing platforms)

4. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders, including payment, dispatch, and delivery
  • Communicate with you about your order, account, or enquiry
  • Manage trade accounts and wholesale relationships
  • Send marketing communications where you have opted in (you may opt out at any time)
  • Improve our Website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud or misuse

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify — our e-commerce platform provider, which processes data on our behalf
  • Payment processors — to securely process transactions
  • Freight and logistics providers — to arrange delivery of your order
  • Marketing platforms — where you have consented to receive communications
  • Professional advisers — legal, accounting, or compliance advisers where required
  • Regulatory authorities — where required by law

We do not sell your personal information to third parties.

6. Shopify and Third-Party Services

Our Website is hosted by Shopify. Shopify collects and processes certain personal information as part of providing the platform. For more information on how Shopify handles your data, visit the Shopify Privacy Policy.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse Website traffic, and support marketing activities. You may disable cookies through your browser settings, however this may affect Website functionality.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. When no longer required, personal information is securely deleted or de-identified.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at hello@oshonic.com.au.

11. Children

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page applies from the date shown above. We recommend reviewing this Policy periodically.

13. Contact

For any questions about this Privacy Policy or to exercise your privacy rights:

A2N2 Pty Ltd T/A OSHONIC | ACN 675 108 479
16 Cliveden Court, Thomastown, Melbourne VIC 3074 Email: hello@oshonic.com.au