Yes. Oshonic smart toilets are supplied with applicable Australian compliance including WaterMark certification, WELS rating, and RCM electrical compliance where required. Certification is model-specific and disclosed on the relevant product page and documentation. Installation must still be completed in accordance with manufacturer instructions and applicable Australian standards.

Yes. Smart toilets require correct plumbing configuration, compliant water pressure and flow rate, drainage suitability, and appropriate electrical access. Requirements vary by model and site conditions. It is the customer's responsibility to have a licensed plumber and, where required, a licensed electrician assess the site before purchase. Oshonic does not provide site assessments and does not accept responsibility for incompatible installations.

No. Installation must be carried out by appropriately licensed trades. Non-compliant installation may create safety risks, void warranty eligibility, and breach local regulations. Oshonic does not authorise DIY installation under any circumstances.

No. Oshonic supplies products only. Installation, site preparation, plumbing adjustments, electrical works, permits and compliance verification are the sole responsibility of the purchaser and their licensed trades.

Consult your licensed plumber before purchasing. Confirm rough-in measurements, set-out dimensions, floor waste position, water inlet location, electrical proximity, and clearances. Oshonic does not guarantee fitment without proper site verification.

Performance depends on site conditions including water pressure, flow rate and water quality. You must confirm suitability with your plumber before purchase. Oshonic does not guarantee performance in locations with non-compliant pressure, inadequate supply, or poor water quality.

Most models are supplied with a standard Australian power plug. However, electrical configuration and suitability must be assessed by your licensed electrician in accordance with applicable standards. Oshonic does not determine site electrical compliance.

Before installation, confirm the correct model and specifications, site compatibility (plumbing and electrical), required fittings and clearances, and compliance with manufacturer instructions. Your licensed plumber is the appropriate professional to advise.

Inspect immediately before installation. Confirm the correct model, check packaging condition, and inspect for visible damage or missing components. Keep all packaging until inspection is complete. Any delivery issues must be reported within the timeframe stated in the Returns & Refunds Policy.

Report delivery damage strictly within the timeframe stated in the Shipping Policy and Returns & Refunds Policy. Provide photographic evidence of packaging and product condition. Late claims may be rejected. Products installed prior to reporting damage may void claim eligibility.

Installation must be completed by licensed trades in accordance with manufacturer instructions. If an issue arises, claims must follow the process outlined in the Warranty Information page. Proof of compliant installation may be required. Improper installation may void warranty eligibility.

Warranty coverage is product-specific and strictly limited to manufacturing defects in materials or workmanship, as outlined in the Warranty Information page. Oshonic does not cover plumber or electrician call-out fees, site visits, labour costs, removal or reinstallation costs, access costs, or consequential damages. Approved claims are typically resolved by supplying replacement parts only, in accordance with manufacturer policy and Australian Consumer Law where applicable.

No. Oshonic does not cover labour, installation, removal, reinstallation, transport, or access costs under warranty, except where strictly required under Australian Consumer Law. Warranty remedies are limited as defined in the Warranty Information policy.

Yes. Spare parts are available subject to model and component availability. Some parts may need to be ordered. In urgent cases, international shipping charges may apply where applicable. Availability timeframes vary.

Yes. Trade pricing is available for approved builders, plumbers, designers, developers and commercial buyers. Applications can be submitted via the Trade & Commercial page or by emailing hello@oshonic.com.au. Approval is at Oshonic's discretion.

No. Oshonic Living products are supplied wholesale only to approved trade customers. End-users must contact the retailer or trade account that supplied the product.

Furniture retailers, bedding stores, hotels, Airbnb operators, aged care providers, interior designers, developers, and bulk buyers may apply. Apply for a trade account here. Approval is subject to business verification and Oshonic discretion.

Minimum order requirements may apply depending on product type and configuration. Custom or bespoke orders typically require MOQ commitments.

Oshonic Living includes both Australian made mattresses and premium curated imported ranges. Country of origin is specified per product or confirmed in writing where required.

Yes, depending on product type and specifications. Custom or made-to-order products are subject to confirmation and may be non-cancellable once production or allocation has commenced.

Lead times depend on product type, stock availability and order volume. While Oshonic aims to process orders promptly, timeframes are estimates only and not guarantees.

Refer to the Returns & Refunds Policy. Change-of-mind returns are not accepted. Where an exceptional return is mutually agreed in writing, a 35% restocking and administration fee applies, and strict conditions must be met.

No. Warranty coverage is limited to verified manufacturing faults as defined in the applicable warranty terms. Labour, removal, freight, installation and consequential costs are not covered unless strictly required by Australian Consumer Law. Products are inspected prior to dispatch.

Apply via the Trade & Commercial page. Trade approval is at Oshonic's discretion. You can also email hello@oshonic.com.au. View our full mattress range and bed frame range.