Yes. Oshonic smart toilets are supplied as WaterMark certified and WELS-rated products, and the integrated electrical components are RCM compliant where required. They are intended for installation in Australia only when fitted in accordance with the relevant plumbing and electrical standards. The physical product carries the required compliance markings, and supporting documentation can be provided to licensed installers, certifiers, or authorities if needed.

Yes. Smart toilets require correct plumbing configuration, suitable water pressure and drainage, and appropriate electrical access where applicable. Installation requirements vary depending on the model, the site, and the local plumbing rules that apply to the property. It is the customer's responsibility to have a licensed plumber and, where required, a licensed electrician assess the site before purchase. Oshonic does not provide site assessments and does not accept responsibility for incompatible installations.

Not always. WaterMark certification confirms the product is certified for its intended use, but whether any additional backflow prevention device is required depends on the specific installation, the plumbing configuration, the site risk classification, and the local water authority or council requirements. In some installations, a licensed plumber may determine that additional backflow protection is needed. Oshonic does not provide site-specific compliance approvals, so the final installation decision must be made by your licensed plumber.

No. Installation must be carried out by appropriately licensed trades. Non-compliant installation may create safety risks, void warranty eligibility, and breach local regulations. Oshonic does not authorise DIY installation under any circumstances.

No. Oshonic supplies products only. Installation, site preparation, plumbing adjustments, electrical works, permits, and compliance verification are the sole responsibility of the purchaser and their licensed trades.

Consult your licensed plumber before purchasing. Confirm rough-in measurements, set-out dimensions, floor waste position, water inlet location, electrical proximity, and clearances. Oshonic does not guarantee fitment without proper site verification.

Performance depends on site conditions including water pressure, flow rate, and water quality. You must confirm suitability with your plumber before purchase. Oshonic does not guarantee performance in locations with non-compliant pressure, inadequate supply, or poor water quality.

Oshonic smart toilet models are supplied with a standard Australian power plug. However, electrical configuration and suitability must be assessed by your licensed electrician in accordance with applicable standards. Oshonic does not determine site electrical compliance.

Before installation, confirm the correct model and specifications, site compatibility, required fittings, and clearances. Your licensed plumber is the appropriate professional to advise on whether the installation is suitable for your property.

Inspect the product immediately before installation. Confirm the correct model, check packaging condition, and inspect for visible damage or missing components. Keep all packaging until inspection is complete. Any delivery issues must be reported within the timeframe stated in the Shipping Policy and Returns & Refunds Policy.

Report delivery damage strictly within the timeframe stated in the Shipping Policy and Returns & Refunds Policy. Provide photographic evidence of packaging and product condition. Late claims may be rejected. Products installed prior to reporting damage may void claim eligibility.

Installation must be completed by licensed trades in accordance with manufacturer instructions. If an issue arises, claims must follow the process outlined in the Warranty Information page. Proof of compliant installation may be required. Improper installation may void warranty eligibility.

Warranty coverage is product-specific and strictly limited to manufacturing defects in materials or workmanship, as outlined in the Warranty Information page. Oshonic does not cover plumber or electrician call-out fees, site visits, labour costs, removal or reinstallation costs, access costs, or consequential damages. Approved claims are typically resolved by supplying replacement parts only, in accordance with manufacturer policy and Australian Consumer Law where applicable.

No. Oshonic does not cover labour, installation, removal, reinstallation, transport, or access costs under warranty, except where strictly required under Australian Consumer Law. Warranty remedies are limited as defined in the Warranty Information policy.

Yes. Spare parts are available subject to model and component availability. Some parts may need to be ordered. In urgent cases, international shipping charges may apply where applicable. Availability timeframes vary.

Yes. Trade pricing is available for approved builders, plumbers, designers, developers, and commercial buyers. Applications can be submitted via the Trade & Commercial page or by emailing hello@oshonic.com.au. Approval is at Oshonic's discretion.

Yes. Supporting compliance documents can be provided on request to licensed plumbers, certifiers, installers, or relevant authorities where required. Product compliance information is based on manufacturer documentation and Australian certification requirements.

Yes. We always recommend confirming suitability with your licensed plumber or electrician before purchase, especially for measurements, site conditions, and installation requirements.