Warranty Information

Effective date: 8 February 2026
Last updated: 8 February 2026

Important: Oshonic warranty periods vary by product and, where relevant, by component. The only warranty period that applies to your purchase is the period stated on (i) the relevant Oshonic product page at the time of purchase and/or (ii) the documentation supplied with that product (including the warranty card or manual). If there is any inconsistency, Oshonic may apply the interpretation most consistent with Australian Consumer Law.

This page explains general terms, conditions, exclusions and the claim process. It does not create a longer warranty period than the one stated for the specific product.

1. Scope and structure

Oshonic supplies products across two categories with different use cases and warranty handling:

Bathroom (Smart Toilets)

• Residential and trade supply. Installation and compliance requirements apply.
• Warranty applies to eligible defects in materials and workmanship, subject to the terms below.
• Professional installation requirements are mandatory to the extent permitted by law.

Living (Wholesale Only)

• Australian made mattresses, bed bases, headboards and gas lift storage beds supplied wholesale.
• Warranty handling is primarily through the trade account holder (purchasing business), unless Oshonic confirms otherwise in writing.
• End-user claims (if any) must be lodged via the trade customer that supplied the product, unless required by law.

2. Return-to-base assessment approach (no on-site attendance)

Oshonic supplies products only and does not provide installation, plumbing, electrical, commissioning, site inspection, or on-site troubleshooting services. As a result, warranty assessment and troubleshooting are handled on a return-to-base basis where assessment is required.

If an issue appears to relate to installation, site conditions, plumbing layout, drainage configuration, water pressure/quality, or electrical supply, you should first engage your appropriately licensed plumber/electrician to inspect and confirm compliance before lodging a claim.

Where a physical inspection/testing is required and accepted, Oshonic may require the product or a component to be returned to a location nominated by Oshonic in writing. Oshonic does not attend customer locations (homes, building sites, or commercial projects) for inspection or diagnosis.

3. What the warranty covers

Unless a product-specific warranty states otherwise, Oshonic’s limited warranty covers manufacturing defects in materials and workmanship that existed at the time of manufacture and that cause the product to fail to perform its intended function under normal, intended use.

3.1 What is not a manufacturing defect

• Normal wear and tear, cosmetic changes, or expected compression/softening consistent with normal use (where applicable).
• Issues caused by installation, site conditions, misuse, accident, neglect, unauthorised repair, or external factors.
• Performance expectations that differ from product specifications or disclosed tolerances.

Oshonic may require reasonable evidence to confirm whether an issue is a covered manufacturing defect, including photos, video, serial numbers, installation documentation and inspection results.

4. Warranty period

Warranty periods vary by product and may range from 1 year to 10 years, and in some cases different components may carry different periods. The applicable period starts on the purchase date shown on valid proof of purchase.

The applicable period is stated on the relevant product page at the time of purchase and/or product documentation.

Where a product is replaced or a component is supplied under warranty, the replacement is covered for the remainder of the original warranty period (or a longer period if required by law). The warranty does not restart.

5. Conditions required to keep warranty coverage

5.1 Proof of purchase

All claims must include valid, verifiable proof of purchase showing purchase date, product model/description and purchaser details. If proof of purchase cannot be verified, Oshonic may decline the claim to the extent permitted by law.

5.2 Bathroom: installation and compliance requirements (Smart Toilets)

For Bathroom products, professional installation is a condition of warranty coverage to the extent permitted by law. Installation must be completed by appropriately licensed trades and must comply with:

• Oshonic installation instructions supplied with the product
• Applicable Australian Standards (including, where relevant, AS/NZS 3500 and AS/NZS 3000)
• Applicable local building codes and permit requirements

Oshonic may request evidence including installer details, licence number, invoices, compliance certificates and installation photographs. If these cannot be provided, Oshonic may decline warranty coverage to the extent permitted by law.

5.3 Living: wholesale handling and responsibility (Mattresses and beds)

Living products are supplied wholesale. Unless Oshonic agrees otherwise in writing:

• The purchasing business (trade account holder) is responsible for lodging warranty claims with Oshonic.
• Where an end-user experiences an issue, the end-user must first contact the business that supplied the product.
• Any installation/assembly requirements stated for the product must be followed to maintain coverage.

6. Exclusions (applies to all Oshonic products unless a product-specific warranty states otherwise)

The warranty does not cover, and may be voided by, the following (to the extent permitted by law):

• Improper installation or failure to follow manuals, instructions, or applicable standards (particularly for Bathroom products).
• Misuse or abuse, including use outside intended purpose, excessive force/impact, negligent operation, or use contrary to safety warnings.
• Unauthorised modification or repair, including tampering, disassembly by non-authorised parties, or use of non-genuine/third-party parts where not approved by Oshonic.
• Environmental and external factors such as power surges, voltage instability, water quality issues (hard water, mineral deposits), flooding, fire, storm events, pest damage, or corrosive conditions.
• Normal wear and tear, cosmetic damage that does not affect function, and consumables that require periodic replacement/maintenance.
• Lack of maintenance including failure to descale/clean/maintain as required by the manual or product documentation.
• Shipping/handling damage occurring after the product leaves Oshonic control. Any delivery damage must be reported promptly in accordance with the applicable returns policy.
• Compatibility and suitability issues where the site, existing services, or customer requirements are incompatible with product specifications.

7. Remedies under the warranty

If a claim is accepted, Oshonic will provide a remedy consistent with the applicable product warranty and Australian Consumer Law. Remedies may include:

• Repair
• Replacement of the affected component or product
• Refund (where required by law or where repair/replacement is not reasonably available)

7.1 Labour, access and associated costs

Unless required by Australian Consumer Law, the warranty does not cover costs such as:

• Removal, reinstallation, or labour charges (plumber/electrician/technician/installer)
• Access costs (for example, removing cabinetry, tiles, wall linings, flooring, or other fixtures)
• Costs of temporary accommodation or loss of use

Where Australian Consumer Law requires Oshonic to cover certain costs in the circumstances, Oshonic will meet those obligations to the minimum extent required by law.

8. Claim process, evidence and return conditions

To make a warranty claim, email hello@oshonic.com.au with subject line Warranty Claim – [Order Number] and include:

• Proof of purchase (invoice/receipt/order confirmation)
• Product model and serial number (if applicable)
• Clear description of the issue (when it started, how often it occurs, any error codes)
• Photos and/or video showing the issue
• Bathroom only: installer details, licence number, and installation invoice/certificates if available
• Living wholesale: trade account details and the business name that purchased the product from Oshonic

Oshonic may request additional information or troubleshooting steps. In some cases, Oshonic may require inspection and/or return of the product or component for assessment. Where return is required, written instructions will be provided and Return Authorisation may be required prior to dispatch.

8.1 Packaging, transit risk and assessment costs

Where a return is required for assessment, the product/component must be packed securely in the original packaging or equivalent protective packaging suitable for transport, with all required accessories and components included.

If goods are returned inadequately packaged and are damaged in transit, Oshonic may reject the claim or treat the damage as non-warranty. To the maximum extent permitted by law, transit risk for assessment returns remains with the customer unless Oshonic confirms otherwise in writing or Australian Consumer Law requires otherwise.

Unless required by Australian Consumer Law, costs associated with uninstalling, packaging, and shipping items for assessment may be the customer’s responsibility.

Oshonic aims to respond within 5 to 14 business days, depending on complexity, availability of evidence, and whether inspection is required.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Warranty Information page excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.

10. Limits, transfer and changes

10.1 Transfer

Unless a product-specific warranty states otherwise, warranties are provided to the original purchaser shown on the proof of purchase and are not transferable to another person or entity, to the extent permitted by law.

10.2 Limitation of liability

To the maximum extent permitted by law, and subject always to Australian Consumer Law, Oshonic’s liability is limited (at Oshonic’s option) to repair, replacement, or refund in accordance with the applicable consumer guarantees and the product-specific warranty.

10.3 Policy updates

Oshonic may update this page from time to time. The version in effect at the time of purchase generally applies to that purchase, unless a change is required by law or is otherwise more favourable to the customer under Australian Consumer Law.

Contact

For warranty enquiries and claims: hello@oshonic.com.au

Tip: Include your order number in the subject line for faster handling.