Shipping Policy

Effective Date: 17 February 2026
Last Updated: 15 April 2026

This Shipping Policy outlines delivery terms, timeframes, charges, and responsibilities for orders placed with A2N2 Pty Ltd T/A OSHONIC (ACN 675 108 479). By placing an order, you agree to the conditions below.

1. Delivery Coverage

1.1 Melbourne & Surrounding Areas

OSHONIC currently offers managed delivery within Melbourne and surrounding areas. We are actively negotiating freight arrangements to extend coverage to additional regions across Australia — updates will be reflected here as services become available.

1.2 Customer-Arranged Freight (All Locations)

Customers located outside our current delivery coverage are welcome to arrange collection or delivery through their own freight or transport provider. OSHONIC is pleased to dispatch goods on your behalf at no additional charge, provided collection is coordinated in advance.

Please contact us prior to arranging your carrier to confirm dispatch scheduling and any handling requirements.

2. Shipping Costs

Shipping costs vary depending on delivery location, product size and weight, and order volume. Delivery pricing is calculated at checkout or provided via quote prior to dispatch.

Additional charges may apply for:

• Tailgate or residential delivery
• Redelivery requests
• Special access requirements

Shipping charges are non-refundable once dispatch has occurred.

2A. Delivery Costs & Pricing

Delivery is charged based on your distance from our Epping warehouse. All standard deliveries are to ground floor only.

Zone	Distance	Delivery Fee
Zone 1 — Ground Floor	Up to 15km	$50.00
Zone 2 — Ground Floor	15km to 30km	$70.00
Zone 3 — Ground Floor	30km to 45km	$95.00
Zone 4 — Ground Floor	45km to 70km	$125.00

All zones have a $1.00 minimum order. Delivery fees are calculated based on distance from our Epping warehouse (Unit 3/543 Cooper St, Epping VIC 3076).

Delivery to other areas across Victoria and interstate will be available soon. In the meantime, customers outside our current delivery zones are welcome to arrange their own collection from our Epping showroom. Please contact us in advance to arrange a suitable pickup time.

Standard Delivery — One-Person Service

Please note that our standard delivery is a one-person, one-van service to ground floor only. If your delivery requires two people — for example, due to stairs, tight access, or a particularly large or heavy item — we kindly ask that you let us know in advance. We will be happy to arrange a two-person freight service for you, and please be aware that additional charges will apply in this case.

How to Get a Delivery Quote

To receive an accurate delivery quote for your order:

1. Add your desired products to your cart
2. Proceed to checkout and enter your complete delivery address including postcode
3. Our system will calculate the delivery cost based on your location and order
4. Alternatively, contact us directly with your address and order details for a personalised quote

We recommend getting a delivery quote before finalising your purchase to ensure there are no surprises at checkout.

Freight Insurance (Highly Recommended)

We strongly recommend adding freight insurance offered by our freight carriers. Freight insurance provides comprehensive coverage in the event of transit damage, loss, or delays. Benefits include:

• Protection against damage during transport
• Faster claims processing if issues arise
• Peace of mind knowing your investment is protected
• Smoother resolution process with the carrier

Insurance costs are minimal compared to the value of your order and can save significant hassle if transit issues occur.

Delivery Timeframes

Delivery timeframes vary depending on several factors:

• Your Location: Melbourne metropolitan areas typically receive delivery within 3–7 business days
• Carrier Availability: Freight schedules and carrier routes affect delivery timing
• Product Availability: In-stock items ship faster than made-to-order products
• Product Size: Larger items may require specialised freight arrangements
• Seasonal Demand: Peak periods may extend delivery times

Estimated delivery times will be provided at the time of order confirmation or quotation. We'll keep you updated throughout the delivery process with tracking information where available.

3. Order Processing & Dispatch

Orders are typically processed within 1–3 business days, subject to stock availability and payment clearance. Processing times may vary during peak periods.

Our standard dispatch hours are Monday to Friday, 11:00 AM – 3:00 PM AEST. Orders confirmed outside these hours will be processed on the next available business day.

Goods are dispatched from our warehouse at Unit 3/543 Cooper St, Epping VIC 3076.

Once dispatched, you will receive a confirmation email with freight carrier details and a tracking number where applicable.

4. Estimated Delivery Timeframes

For deliveries within Melbourne and surrounding areas, orders are typically received within 2–5 business days from the date of dispatch, subject to freight carrier schedules and access conditions at the delivery address.

For customers arranging their own freight from our Epping warehouse, delivery timeframes will be determined by your chosen carrier. OSHONIC will confirm a ready-for-collection date once your order has been processed and packed.

All timeframes are estimates only and may be affected by carrier schedules, weather conditions, public holidays, or other circumstances outside our control. OSHONIC is not liable for delays beyond our reasonable control.

5. Delivery Terms

5.1 Standard Freight

Standard delivery is kerbside or tailgate only. The driver delivers to ground level, and the customer is responsible for moving items inside. Stairs or internal placement is not included.

For heavy products such as smart toilets, we recommend arranging assistance for moving the unit from kerbside.

5.2 Customer Responsibilities

Customers must:

• Provide accurate delivery details
• Ensure safe and clear access for delivery
• Be available to accept delivery
• Inspect goods upon arrival

Failure to accept delivery may result in redelivery or storage fees.

6. Inspection & Damage

All goods must be inspected immediately upon delivery. If damage is identified, note the damage on the delivery receipt, take clear photographs, and contact us within 48 hours at hello@oshonic.com.au.

Failure to report damage within 48 hours may result in claim rejection.

7. Freight Insurance

Freight insurance is recommended for high-value shipments. If insurance is selected, claims are processed through the carrier and OSHONIC can assist with documentation. If insurance is not selected, claims may be limited and outcomes are subject to carrier policies.

8. Failed Deliveries

Additional charges may apply where delivery cannot be completed due to an incorrect address, no one being available to receive goods, or restricted site access. Customers are responsible for associated redelivery or return freight costs.

9. Modifications

OSHONIC may update this Shipping Policy at any time. The version in effect at the time of purchase applies to that transaction.

10. Contact

For shipping enquiries, quotes, or delivery assistance:

A2N2 Pty Ltd T/A OSHONIC | ACN 675 108 479

Enter via the Caltex Service Station lane on, Khosh Business Centre, Unit 3/543 Cooper St, Epping VIC 3076

Email: hello@oshonic.com.au

Subject: Shipping Enquiry – [Order Number or Postcode]