Shipping Policy

Effective Date: 17 February 2026
Last Updated: 17 February 2026

This Shipping Policy outlines delivery terms, timeframes, charges, and responsibilities for orders placed with OSHONIC across Australia. By placing an order, you agree to the conditions below.

1. Delivery Coverage

1.1 Australia-Wide Shipping

OSHONIC ships Bathroom and Living products across Australia, including metropolitan areas, regional centres, and selected remote locations.

We do not offer international shipping.

1.2 Delivery Restrictions

Delivery may be limited or subject to additional charges for remote or rural locations, offshore islands (excluding Tasmania), construction sites without adequate access, locations requiring special permits or ferry access, and post office boxes or parcel lockers.

Customers must provide a valid physical street address. OSHONIC reserves the right to decline delivery where access is unsafe or impractical.

2. Shipping Costs

Shipping costs vary depending on delivery location, product size and weight, order volume, and the freight service required. Delivery pricing is calculated at checkout or provided via quote prior to dispatch.

Additional charges may apply for:

• Remote area surcharges
• Tailgate or residential delivery
• Redelivery requests
• Special access requirements

Shipping charges are non-refundable once dispatch has occurred.

3. Order Processing & Dispatch

Orders are typically processed within 1–3 business days, subject to stock availability and payment clearance. Processing times may vary during peak periods.

Once dispatched, you will receive a confirmation email with freight carrier details and a tracking number.

4. Estimated Delivery Processing Timeframes

Estimated delivery times (from dispatch):

• Metropolitan: 3–7 business days
• Regional: 5–10 business days
• Remote: 10–21+ business days

These timeframes are estimates only and may vary due to freight carrier schedules, weather conditions, public holidays, road closures, or force majeure events. OSHONIC is not liable for delays outside our reasonable control.

5. Delivery Terms

5.1 Standard Freight

Standard delivery is kerbside or tailgate only. The driver delivers to ground level, and the customer is responsible for moving items inside. Stairs or internal placement is not included.

For heavy products (e.g. smart toilets, bed bases), we recommend arranging assistance.

5.2 Customer Responsibilities

Customers must:

• Provide accurate delivery details
• Ensure safe and clear access
• Be available to accept delivery
• Inspect goods upon arrival

Failure to accept delivery may result in redelivery or storage fees.

6. Inspection & Damage

All goods must be inspected immediately upon delivery. If damage is identified, note the damage on the delivery receipt, take clear photographs, and contact us within 48 hours at hello@oshonic.com.au.

Failure to report damage within 48 hours may result in claim rejection.

7. Freight Insurance

Freight insurance is recommended for high-value shipments. If insurance is selected, claims are processed through the carrier and OSHONIC can assist with documentation. If insurance is not selected, claims may be limited and outcomes are subject to carrier policies.

8. Failed Deliveries

Additional charges may apply where delivery cannot be completed due to an incorrect address, no one being available to receive goods, or restricted site access. Customers are responsible for associated redelivery or return freight costs.

9. Modifications

OSHONIC may update this Shipping Policy at any time. The version in effect at the time of purchase applies to that transaction.

10. Contact

For shipping enquiries, quotes, or delivery assistance:

Email: hello@oshonic.com.au

Subject: Shipping Enquiry – [Order Number or Postcode]