Project & Specification Support

OSHONIC works with builders, designers, architects, plumbers, project managers, and trade professionals across Australia to support smart toilet specification, procurement, and installation planning for residential, commercial, and multi-unit developments.

Our focus is simple: helping you choose the right smart bathroom products with clear information, reliable product availability, and responsive local support throughout your project lifecycle.

Who We Support

OSHONIC provides project and specification support for a wide range of professionals and organizations involved in Australian building and renovation projects:

• Builders and Construction Companies: Residential builders, commercial builders, and construction project managers
• Architects and Designers: Residential architects, commercial architects, interior designers, and bathroom designers
• Licensed Plumbers: Plumbing contractors, master plumbers, and plumbing businesses
• Project Managers: Construction project managers, development managers, and project coordinators
• Property Developers: Residential developers, multi-unit developers, and commercial property developers
• Specifiers and Consultants: Building consultants, specification writers, and procurement specialists

What We Provide

Project Types We Support

Residential Projects

OSHONIC smart toilets and bidet seats are suitable for residential applications including:

• New Home Construction: Smart toilet specification for new builds and custom homes
• Bathroom Renovations: Upgrading existing bathrooms with smart toilet technology
• Master Ensuite Upgrades: Premium smart toilets for master bedroom ensuites
• Accessible Bathrooms: Smart toilets with features supporting accessibility

Multi-Unit Developments

OSHONIC provides support for multi-unit residential developments:

• Apartment Buildings: Smart toilet specification for apartment developments
• Townhouse Developments: Smart bathroom solutions across multiple townhouse units
• Retirement Villages: Smart toilets for retirement living developments
• Dual Occupancy Developments: Smart toilet solutions for dual occupancy and duplex projects

Commercial Projects

OSHONIC smart toilets may be suitable for selected commercial applications. Contact OSHONIC to discuss commercial project requirements, warranty terms, and product suitability.

Specification Process

Step 1: Product Selection

Work with OSHONIC to identify suitable smart toilet models for your project based on:

• Project type and budget requirements
• Feature requirements and design aesthetic
• Space constraints and dimensional requirements
• Water pressure and electrical supply availability

Step 2: Technical Review

OSHONIC provides product information to support specification:

• Product specifications and dimensions
• Water pressure and electrical requirements
• WaterMark certification and WELS rating information

Step 3: Quotation and Procurement

OSHONIC provides quotations including:

• Product pricing (trade pricing available for approved trade accounts)
• Delivery costs and lead times
• Payment terms and conditions

Step 4: Delivery

OSHONIC coordinates delivery to your specified location. Manufacturer installation manuals are provided with each product.

Trade Account Benefits

OSHONIC offers trade accounts for builders, plumbers, designers, and trade professionals. Trade account benefits may include:

• Trade Pricing: Trade pricing on OSHONIC smart toilets and bathroom products
• Account Support: Dedicated support for trade customers
• Project Assistance: Product selection guidance and specification support

To apply for a trade account, contact OSHONIC with your business details and ABN.

Installation Requirements and Responsibilities

Professional Installation Mandatory

OSHONIC products require professional installation to ensure:

• Compliance with Australian plumbing and electrical standards
• Safe and reliable operation
• Warranty validity and coverage

Installation by unlicensed or unqualified persons will void the product warranty and may result in safety hazards, product damage, or non-compliance with building codes.

Manufacturer Installation Manuals

OSHONIC provides manufacturer installation manuals with every product. These manuals are intended for use by licensed plumbers and electricians.

Installation manuals are provided for guidance only. Licensed installers are responsible for ensuring compliance with all applicable standards, codes, and regulations.

OSHONIC Does Not Provide Installation Services

OSHONIC does not provide installation services, site visits, or on-site technical support. All installation must be performed by the customer's licensed plumber and/or electrician.

OSHONIC is not responsible for:

• Installation costs, labor fees, or contractor charges
• Site preparation, plumbing modifications, or electrical upgrades required for installation
• Damage or issues resulting from improper installation
• Delays or costs associated with installation challenges or site-specific issues

Product Availability and Lead Times

Stock Availability

Product availability is subject to change, and stock levels are not guaranteed until orders are confirmed and paid.

For project planning purposes, we recommend:

• Confirming product availability before finalizing specifications
• Placing orders well in advance of required delivery dates
• Allowing buffer time in project schedules for potential delays

Lead Times

Lead times vary based on product availability and order quantity. Contact OSHONIC for current lead time information.

Lead times are estimates only and subject to change. OSHONIC is not liable for delays in product availability or delivery.

Project Support Limitations

While OSHONIC provides product information and specification support, customers and their professional teams are solely responsible for:

• Product suitability: Verifying that selected products are suitable for the specific application and project requirements
• Compliance: Ensuring compliance with all applicable building codes, regulations, and standards
• Design integration: Integrating smart toilets into overall bathroom design and infrastructure
• Site assessment: Assessing site conditions, water pressure, electrical supply, and installation feasibility
• Installation planning: Coordinating installation with licensed plumbers, electricians, and other trades
• Project management: Managing project timelines, budgets, and coordination

OSHONIC provides product information and guidance but does not provide design services, engineering services, or project management services. All design, specification, and installation decisions are the responsibility of the customer and their professional advisors.

Warranty and Support for Projects

Residential Projects

OSHONIC smart toilets installed in residential projects are covered by our standard warranty terms (up to 1 year, subject to terms and conditions). See our Warranty Information page for full details.

Commercial and Multi-Unit Projects

Commercial applications may have different warranty terms and coverage compared to residential installations. Warranty coverage for commercial projects is assessed on a case-by-case basis.

Contact OSHONIC before specifying products for commercial applications to discuss warranty terms, product suitability, and service expectations.

Contact OSHONIC for Project Support

For project and specification support, trade account applications, or commercial inquiries, please contact:

OSHONIC Project Support
Email: hello@oshonic.com.au
Subject Line: Project Inquiry – [Project Name or Type]
Response Time: 2–5 business days

Please include the following information in your inquiry:

• Project type (residential, multi-unit, commercial)
• Number of units or bathrooms
• Desired product features or models
• Project location and timeline
• Your role (builder, designer, plumber, developer, etc.)

Our team will respond with product recommendations, pricing, and support to help you successfully specify and procure OSHONIC smart toilets for your project.

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OSHONIC is committed to supporting Australian building professionals with reliable smart bathroom products and responsive local support. Contact us today to discuss your project requirements.